Frequently Asked Questions
We’ve answered some common questions below to make your experience as smooth and sweet as possible 💌
Orders & Shipping
When will my order ship?
Your cake will be made fresh and scheduled to ship during the shipping week you select at checkout. Once your order is on its way, you’ll receive tracking information. Please double-check your selected shipping week and shipping address before placing your order.
What if there’s an issue with shipping?
Once your order is shipped, it’s in the hands of the carrier. While we carefully package every cake, we’re not able to control delays, handling, or weather conditions during transit. Please double-check your shipping information and ensure someone is available to receive the package.
Do you ship in hot weather?
Our cakes are designed to handle warm weather, but high temperatures can still affect the product during transit. We recommend ensuring someone is available to receive the package when it arrives.
What if I want to order 5 boxes or more?
For orders of 5 boxes or more, please contact us before placing your order so we can help coordinate the best packaging, shipping method, and timing. Larger orders may need to be shipped in multiple packages to help keep everything protected during transit.
Please visit our Custom Order page or email us at cakeinapostcard@gmail.com with the quantity, delivery location, and preferred shipping date. We’ll review the details and get back to you with the best options before your order is finalized.
Product & Care
How long do the cakes stay fresh?
Our cakes are best enjoyed within 3–5 days of delivery. Store in a cool, dry place and enjoy at room temperature.
Do your products contain allergens?
Our cakes may contain or come into contact with common allergens like wheat, dairy, eggs, soy, peanuts, and tree nuts. While we take precautions, we cannot guarantee a completely allergen-free environment.
Orders & Policies
Can I include a personalized message?
Yes! You can add a custom message at checkout, we’ll include it with your cake for that extra personal touch 💌
Can I return or cancel my order?
Because each cake is made fresh to order, we’re unable to accept returns or cancellations once an order is placed. Thank you for understanding 💛
About & Other
Do you operate under a Cottage Food License?
Yes! Our cakes are made in a home kitchen in Florida that is not inspected by the Florida Department of Agriculture and Consumer Services, as allowed under Cottage Food laws.
Do you offer corporate or bulk orders?
We do! Whether you’re sending a few gifts or planning a larger order, we’d love to help. Please visit our Custom Order page or contact us at cakeinapostcard@gmail.com for more details.
Please don’t hesitate to contact us if you have any questions—we’re always happy to help 💌
Send some cake. Send some love. 🍰